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DRAP registered · In homoeopathic stores nationwide
Cash on delivery across Pakistan · Free delivery over Rs 2,500
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Privacy Policy

Last updated: 11 October 2026

This Privacy Policy explains how dë Healing ("we", "us", "our") collects, uses and protects your personal information when you visit or buy from our online store.

Information we collect

  • Contact and order details: name, phone number, email address, delivery and billing address, and the products you order.
  • Payment details: online payments are handled by our payment providers. We do not store your full card details.
  • Health information you choose to share: for example when you ask us or a homoeopath for product advice. We use it only to answer your query.
  • Device and usage information: such as IP address, browser type, pages viewed and how you reached our store, collected through cookies and similar technologies.

How we use your information

  • To process, deliver and support your orders, including Cash on Delivery confirmation.
  • To respond to your questions and provide customer support.
  • To send order updates by SMS, WhatsApp or email.
  • To send offers and news, only if you have agreed. You can unsubscribe at any time.
  • To improve our store, prevent fraud and meet legal obligations.

Sharing your information

We do not sell your personal information. We share it only with service providers who help us run the store, such as Shopify (our e-commerce platform), courier companies, payment providers and messaging or analytics tools, and only as needed for those services. We may also disclose information when required by law.

Cookies

We use cookies to keep your cart working, remember your preferences and understand how our store is used. You can control cookies through your browser settings, although some features may not work without them.

Data retention and security

We keep your information only as long as needed for the purposes above or as required by law, and we take reasonable measures to protect it. No online service can be completely secure.

Your choices

You can ask us to access, correct or delete your personal information, or to stop marketing messages, by contacting us using the details below.

Children

Our store is intended for adults. We do not knowingly collect information from children under 18.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.

Contact us

dë Healing
[STORE ADDRESS]
Phone / WhatsApp: [PHONE NUMBER]
Email: [SUPPORT EMAIL]

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