Return & Refund Policy

Last updated: 11 October 2026

Your health and safety come first. Because our products are medicines, we follow strict rules on returns to make sure every customer receives a sealed, untouched product.

Products we will replace or refund

We will replace the product or refund you in full, including delivery charges, if your order:

• arrived damaged, broken or leaking;
• arrived with a broken, missing or tampered seal;
• is not the product you ordered; or
• was past its expiry date when delivered.

Please contact us within 7 days of delivery with your order number and clear photos of the product and packaging.

Unopened products

Unopened products with the seal intact and in their original, undamaged packaging can be returned within 7 days of delivery. Return delivery costs are paid by the customer, and the original delivery charge is not refundable.

Products we cannot accept back

• Opened or used products, or products with a broken seal (unless they arrived that way).
• Products returned after 7 days from delivery.
• Products not purchased from the dë Healing online store.

How to request a return

1. Contact us at [SUPPORT EMAIL] or [PHONE NUMBER] with your order number, the product and the reason.
2. We will confirm whether the return is eligible and share the return address.
3. Once we receive and inspect the product, we will confirm your replacement or refund.

Refunds

Approved refunds are processed within 7 working days after inspection. For Cash on Delivery orders, refunds are made by bank transfer, JazzCash or Easypaisa. For prepaid orders, refunds go back to the original payment method. Your bank or wallet may take a few additional days to show the amount.

Order cancellation

You can cancel your order free of charge before it is dispatched by contacting us. Once dispatched, the order follows this return policy.

Contact us

dë Healing
[STORE ADDRESS]
Phone / WhatsApp: [PHONE NUMBER]
Email: [SUPPORT EMAIL]